Contact and terms

Fee and billing

$600 per review is the base fee. An order covering several reviews is discounted against it, by an amount that depends on the order, and the quote names the per-review rate it works out to so you can check the arithmetic against what is delivered. There is no retainer and no recurring charge.

Your first review

We take one review on with nothing paid upfront, and we carry the risk on it. Once it is no longer displayed the fee for that review is $350. Where you place an order for nine (9) or more further appeals, that fee is waived. Where you have already paid it and then place that order, the $350 is credited against the order total. This offer is available once, to a new client. The audit is yours in every case.

Deposit on a multi-review order

Half the quoted total when the work starts, the balance when it is done. You are billed only for reviews that are no longer displayed. Any that stay up come off the invoice at the rate your quote names, and if that leaves the deposit larger than the work delivered, we refund you the difference. Your quote states the per-review rate, so the arithmetic is yours to check before you agree to anything.

Thirty days

A review still displayed thirty days after the date we confirm to you in writing that we have taken it on costs you nothing. The clock starts on that written confirmation, which is a date you hold as well. Recent reviews usually move well inside it. Older ones can run the full thirty.

Reviews you report yourself

Before we take a review on, tell us whether you have already reported or appealed it. A review you have already flagged is still eligible and we take such reviews on regularly; what you tell us shapes how the case is built. Once we have confirmed in writing that we are taking a review on, do not report it yourself while our case is open, since a filing made alongside ours cuts across work already in progress. A review we have taken on that is no longer displayed is invoiced as removed. Where you believe a removal was unconnected to our case, tell us and we will look at it with you.

Account access

We do not ask for, accept, or require access to your Google account, your Business Profile, your passwords, or manager rights on any listing. Nothing in our process uses them. Anyone in this business who does ask has told you something about themselves.

Re-removal warranty

For six (6) months from the date we notify you that a review is no longer displayed, if that same review reappears at that same location, we will file the dispute again at no charge. If we are unable to obtain its removal a second time, we will refund the fee you paid for that review, at your election. Tell us in writing within thirty (30) days of noticing the reappearance. Work performed under this warranty does not extend its term; the six months run from the original removal-confirmation date. A review that its author re-posts or rewrites is new content, and we will quote it as a new matter. This warranty does not cover reversals resulting from your own requests to the platform to restore other content. This is our entire obligation and your sole and exclusive remedy if a removal is reversed, and it is limited to the fee you paid us for that review.

Not one review we have taken down has ever come back, and no client has ever made a claim under this warranty. The reserve below is funded regardless.

The reserve behind it

We set aside the cost of a second removal for every review we take down, and hold it for as long as that review's warranty runs. That is why the promise still means something if we stop taking new work.

Before you ask a platform to restore anything

Asking a platform to restore a review that has gone missing can bring other previously removed reviews back along with it. That is a documented pattern, and it is the one thing most likely to undo work you paid for. Tell us before you send that request. Reversals caused that way fall outside the warranty above, since they follow from your own request.

Limits

Our total liability under an engagement is limited to the fees you have paid us under it, and we are not liable for indirect or consequential losses. Alongside the warranty, our agreement includes a one-year contractual limitation period:

NO ACTION, REGARDLESS OF FORM, RELATING TO THE SUBJECT MATTER OF THIS CONTRACT MAY BE BROUGHT MORE THAN ONE (1) YEAR AFTER THE CLAIMING PARTY KNEW OR SHOULD HAVE KNOWN OF THE CAUSE OF ACTION.

What is not in the agreement

No exclusivity: you can hire anyone else, at any time, including for the reviews we declined. No waiver of your right to dispute a charge with your bank or card issuer. No automatic renewal. No subscription, and nothing that charges you again unless you place another order.

What we will not do

We do not write, buy, post, or solicit reviews. We do not run review-generation campaigns on a profile where we are disputing reviews. We leave the people who wrote the reviews alone, with no letters, no legal threats and no contact of any kind. We do not publish, name, or identify our clients in any form, including with their permission.